When Your Pharmacy Benefits Actually Work for People
- Ken Kemker
- Aug 30
- 2 min read
We've All Been There
You need help with a prescription. You call your PBM.
Twenty minutes later, you're still on hold listening to elevator music, or worse, you've been transferred three times to people who can't actually solve your issue.
Since COVID, this frustrating experience has become the norm across most industries. But here's what's interesting: when you actually encounter great service now, it feels almost shocking.
At DisclosedRx, we've watched this decline and decided to go the opposite direction. While everyone else cuts service corners, we've made it our main focus.
Member Service Is The MOST IMPORTANT Work We Do
This isn't corporate speak. It's how we actually operate as The Fiduciary and Fully Disclosed PBM™.
Here's our thinking: When members feel important to us, they know we care. When they know we care, they trust us. When they trust us, they let us help them get the best possible outcomes.
Pretty simple, but it works.
How We Actually Do This
Our approach: "If you want to save money, call your prescription navigator."
No phone maze. No transfers to people who can't help. A real person answers in under 10 seconds, any time of day, any day of the year. These are U.S.-based team members who actually understand pharmacy benefits and can solve problems on the spot.
What Happens When Service Actually Works
Your employees get the help they need without the runaround. They save money on prescriptions and spend less time fighting their benefits.
Your HR team stops being the middleman for pharmacy benefit complaints because people can get real help directly.
Your broker focuses on strategy instead of constantly fixing service disasters.
Your organization saves money because we find every available discount without any hidden agendas.
Why We Can Be Completely Honest
Our prescription navigators tell members exactly what things cost and what options exist because we operate with Full Disclosure:
You pay what we pay for drugs
You get every rebate we get
One admin fee with nothing hidden
When you don't have secret revenue streams, you can focus entirely on helping people.
Programs That Actually Deliver
Our Member Service approach enables specialized programs with real results:
Enhanced Specialty Cost Control: Members often pay zero copays while plans save up to 75% per prescription. This matters because specialty drugs eat up 45% of plan budgets while only 1-2% of employees use them.
Agile Channel Management: We route medications through the most cost-effective channels before they hit your budget.
Trust Through Actions, Not Words
Our goal is straightforward: become the most trusted PBM by actually taking care of people, operating as a true fiduciary, and practicing Full Disclosure.
Trust builds through consistent experiences, not marketing promises. When your employees experience genuine care from their pharmacy benefits, they notice. And they remember who chose to prioritize their experience.
The DisclosedRx Difference
Most PBMs see member service as an expense to control. We see it as the foundation that makes everything else possible.
When you work with DisclosedRx, you're not just switching vendors. You're choosing to give your people pharmacy benefits that actually work for them. Because great Member Service isn't a nice-to-have feature. It's what people deserve when their health is on the line.